Citizens Charter


The Citizens Charter is a National Priority Program (NPP) of the National Unity Government (NUG) that is currently in its design phase and is expected to launch on October 1, 2016.

The Citizens Charter is the first ever inter-ministerial, multi-sectorial NPP, where Ministries will collaborate on a single program using a programmatic approach. The key service delivery ministries involved are: MRRD, MoE, MoPH and MAIL. The Citizens’ Charter will go one step further than NSP and bring the CDCs to the forefront of program delivery and all development activities thereafter. The Community Development Councils (CDCs) will be linked to sub-national government to improve communication and coordination from the community to the district, provincial and national levels, which will increase Government visibility and accountability. The Citizens’ Charter is an important foundation for the Government’s reform agenda, contributing to a number of priority areas including: Ensuring Citizens’ Development Rights; Building Better Governance; Reforming Development Planning & Management and Developiing Partnerships.